Self-hostable CRM · WhatsApp Business API
WhatsApp CRM (WACRM)
Ideal for: Teams running sales and customer support over WhatsApp who want full data ownership
A self-hostable CRM platform built around the official WhatsApp Business API. We deployed and customised this open-source stack to bring team-based WhatsApp communication and sales management into a single system, with full data ownership and no SaaS lock-in.
It runs on a modern, maintainable stack — Next.js, React, TypeScript and Supabase — with real security primitives like encrypted tokens, row-level security, HMAC-verified webhooks and rate limiting.
Features.
01
Shared inbox
Multiple agents work a single WhatsApp number, with per-conversation assignment, status tracking and notes.
02
Contact management
Tags, custom fields, CSV import and automatic deduplication.
03
Sales pipelines
Kanban-style deal tracking, with deals linked directly to conversations.
04
Broadcasts
Send messages using Meta-approved templates, with delivery and read tracking and per-recipient variable substitution.
05
No-code automations
Visual builder with triggers (inbound messages, new contacts, keywords, schedules), conditional branches, waits, tags and webhooks.
06
Real-time dashboard
Response times, daily volume, pipeline value and a cross-module activity feed.